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Effective Date: 2/25/2026
Website: https://usabrandsstore.com/
Thank you for shopping at USA Brands Store. Customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.
This Return & Refund Policy explains the conditions under which returns and refunds are accepted at usabrandsstore.com.
1. 18-Day Return Policy
USA Brands Store offers an 18-Day Return Policy.
You may request a return within 18 days of receiving your order.
After 18 days, unfortunately, we cannot offer a refund or exchange.
2. Eligibility for Returns
To qualify for a return:
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The item must be unused and in original condition
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The item must be in its original packaging
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Proof of purchase (order number or receipt) is required
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The item must not be damaged due to misuse
We reserve the right to refuse returns that do not meet these conditions.
3. Non-Returnable Items
Certain products may not be eligible for return, including:
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Personal care & hygiene items
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Opened or used products
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Clearance or final sale items
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Gift cards (if applicable)
If you are unsure about your item, please contact us before initiating a return.
4. How to Request a Return
To initiate a return:
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Email us at: support@usabrandsstore.com
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Include your order number and reason for return
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Attach clear photos (if item is damaged or incorrect)
Our support team will provide return instructions.
⚠️ Do not send items back without contacting us first.
5. Damaged, Defective, or Wrong Items
If you receive:
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A damaged item
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A defective product
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The wrong product
Please contact us within 48 hours of delivery with photo proof.
We will arrange a replacement or full refund at no additional cost.
6. Return Shipping Costs
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Customers may be responsible for return shipping fees (unless the item is defective or incorrect).
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Original shipping charges are non-refundable (unless due to our error).
We recommend using a trackable shipping service, as we are not responsible for lost return packages.
7. Refund Process
Once your returned item is received and inspected:
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We will notify you of approval or rejection.
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Approved refunds will be processed within 5–10 business days.
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Refunds will be issued to the original payment method.
Processing time may vary depending on your bank or payment provider.
8. Late or Missing Refunds
If you haven’t received your refund:
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Check your bank account again
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Contact your credit card company
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Contact your bank
If you still have not received it, please contact us at support@usabrandsstore.com
9. Exchanges
We replace items only if they are defective or damaged.
To request an exchange, contact our support team with order details.
10. Order Cancellation
Orders can only be cancelled within a limited time after placing them.
If your order has already been processed or shipped, cancellation may not be possible.
Please contact us immediately if you wish to cancel an order.
11. Contact Information
For all return and refund inquiries, please contact:
